Step Ahead English Tuition

Terms and Conditions for Online Learning

These Terms and Conditions ("Terms") govern your use of the online tuition services provided by Step Ahead English Tuition ("Step Ahead," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By registering for or using our online tuition services, you agree to these Terms and Conditions. If you are a parent or guardian entering into these Terms on behalf of a student, you agree to these Terms on behalf of the student and represent that you have the authority to do so.

2. Description of Services

Step Ahead English Tuition provides online tuition services in English for students aged 11-16. The specifics of the services, such as session frequency, duration, and content, will be as agreed upon between Step Ahead and the student/parent/carer.

3. User Accounts

Account Creation: To access our services, you may be required to create an account. You agree to provide accurate and complete information when creating your account and to keep your account information up to date.

Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised access to your account.

Age Requirement: Our services are intended for students aged 11-16. If you are under 18, you must have the consent of your parent or guardian to use our services.

4. Payment

Fees: Fees for our services will be as agreed upon at the time of registration.

Payment Terms: Payment must be made in accordance with our payment schedule. We reserve the right to suspend or terminate services if payment is not received on time.

Payment Methods: We accept the payment methods specified on our website or as otherwise agreed.

Changes to Fees: We reserve the right to change our fees. We will provide you with reasonable notice of any changes to fees.

5. Cancellation and Rescheduling

Cancellation by Student/Parent/Carer: You must provide 24 hours' notice if you need to cancel or reschedule a session. If sufficient notice is not given, we reserve the right to charge the full fee for the session.

Cancellation by Step Ahead: If we need to cancel a session, we will provide you with reasonable notice and will offer to reschedule the session or provide a refund for the cancelled session.

Rescheduling: We will make reasonable efforts to reschedule cancelled sessions, but we cannot guarantee that a rescheduled session will be available at a convenient time.

6. Tutor Conduct and Responsibilities

Qualifications: Our tutors are qualified and experienced in providing English tuition.

Professionalism: Tutors will conduct themselves in a professional and respectful manner at all times.

Preparation: Tutors will prepare for each session and provide appropriate learning materials.

Safeguarding: Tutors will adhere to our Safeguarding Policy and take all reasonable steps to ensure the safety and well-being of students during online sessions.

No Guarantee of Results: While our tutors will make every effort to help students achieve their learning goals, we cannot guarantee any specific outcomes or grades.

7. Student Conduct and Responsibilities

Attendance: Students are expected to attend all scheduled sessions on time.

Participation: Students are expected to participate actively in sessions and complete any assigned work.

Respect: Students must treat tutors and other students with respect.

Appropriate Use: Students must use our online platform and services in an appropriate manner and must not engage in any behaviour that is disruptive, offensive, or illegal.

Technology: Students are responsible for ensuring they have the necessary technology and internet access to participate in online sessions.

8. Intellectual Property

All materials provided by Step Ahead, including but not limited to lesson materials, worksheets, and presentations, are the intellectual property of Step Ahead and are for personal use only. You may not reproduce or distribute these materials without our prior written consent.

9. Recording of Sessions

Online sessions may be recorded for quality assurance, training, and safeguarding purposes. Recordings will be stored securely and in accordance with our Privacy Policy. All participants will be informed if a session is to be recorded.

10. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which describes how we collect, use, and share your personal information, is incorporated into these Terms and Conditions. Please review our Privacy Policy.

11. Disclaimer of Warranty

To the fullest extent permitted by law, our services are provided on an "as is" and "as available" basis, without any warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted or error-free, or that our services will meet your specific requirements.

12. Limitation of Liability

To the fullest extent permitted by law, Step Ahead shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

Your use or inability to use our services.
Any unauthorised access to or use of our servers and/or any personal information stored therein.
Any interruption or cessation of transmission to or from our services.
Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.]
Any errors or omissions in any content.
For any other reason arising from our services.

13. Indemnification

You agree to indemnify and hold harmless Step Ahead, its affiliates, officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), arising from:

Your use of and access to our services.
Your violation of any term of these Terms and Conditions.
Your violation of any third party right, including without limitation any copyright, property, or privacy right.
Any claim that your use of our services caused damage to a third party.

14. Termination

Termination by You: You may terminate your use of our services at any time by providing us with 7 days' written notice.

Termination by Us: We may terminate or suspend your access to our services at any time, without prior notice, if you breach these Terms and Conditions, or if we have reason to believe that your use of our services is harmful to our other users or our business.

Effect of Termination: Upon termination, your right to use our services will cease immediately. Any outstanding fees will become immediately due and payable.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

16. Changes to Terms and Conditions

We may modify these Terms and Conditions at any time. We will notify you of any material changes by posting the updated Terms on our website and providing you with reasonable notice. Your continued use of our services after the effective date of the revised Terms constitutes your acceptance of the changes.